Our wigs are crafted from high-quality, heat-safe synthetic hair fiber.

We prioritize excellence in both material selection and craftsmanship, to ensure that our products meet the highest standards of quality and durability.

This commitment to excellence allows us to provide our customers with wigs that not only look stunning... but also maintain their integrity over time, delivering a consistently exceptional experience.

While our wigs boast heat resistance up to 350 degrees Fahrenheit, we recommend exercising caution and precision when utilizing heat tools.

Steam styling methods are our preferred approach for preserving the integrity and longevity of your synthetic wigs.

This meticulous technique ensures optimal results while safeguarding against potential damage. By adhering to these guidelines, you can confidently style your synthetic wigs with both efficacy and care.

While traditional hair products can be applied to synthetic wigs, it's important to note that synthetic hair behaves differently than human hair due to its non-porous nature.

Consequently, the efficacy and outcomes of various styling products may vary when used on synthetic hair.

We advise to exercise discretion and conduct patch tests to ascertain compatibility before widespread application.

Ensuring the longevity and vibrancy of your synthetic wig involves diligent maintenance and care.

We advocate utilizing products tailored explicitly for wig care to preserve its integrity. Additionally, post-application of adhesive or styling products, we advise cleansing the lace with 99% alcohol to maintain its transparency and effect.

These practices are integral to sustaining the quality and appearance of your synthetic wig, ensuring continued satisfaction with your investment.

While traditional hair tools and brushes are suitable for grooming synthetic wigs, we recommend employing wide-tooth combs as the optimal choice for detangling and preserving the curl pattern of your wig.

This specialized approach ensures gentle yet effective maintenance, safeguarding against potential damage and preserving the integrity of your synthetic wig.

Regrettably, we are unable to accommodate custom orders at this time.

However, we are pleased to offer a weekly selection of meticulously styled wigs crafted by our in-house wig stylist. These exclusive creations are available on our website on a first-come, first-served basis, providing an opportunity for our customers to acquire ready-to-ship wigs of exceptional quality and craftsmanship.

We appreciate your interest and encourage you to explore our weekly offerings for your desired style.

For any inquiries or concerns regarding your order, please feel free to reach out to us via email at support@wigstress.com.

Our dedicated support team is readily available to assist you promptly and effectively with any questions or assistance you may require.

We strive to provide exemplary customer service and look forward to addressing your inquiries with the utmost professionalism and care.

We recommend creating an account at checkout, so that you may log into your Wigstress portal at any time.

In your customer account, you will find easy access to your current and previous orders, order status, tracking numbers, stored information, and more.

We offer convenient payment installment plans through AfterPay and ShopPay. Wigstress additionally accepts PayPal, which may provide their own internal split-payment options.

These trusted platforms provide flexible payment options, allowing you to spread the cost of your purchase over time. By utilizing these services, you can enjoy the convenience of managing your payments in installments while securing the products you desire.

We are committed to facilitating a seamless shopping experience tailored to your preferences.

As a company, Wigstress maintains a policy of no refunds and no returns. This policy is implemented due to the sanitary considerations associated with the nature of our products, specifically wigs.

We prioritize the health and safety of our customers, and this policy helps ensure the integrity and hygiene of our products.

Our standard processing time for orders is typically within 0-1.5 weeks.

Once your order is processed and handed over to the courier, the shipping duration is subject to the courier's respective shipping times, policies, and business days.

We strive to expedite the fulfillment process, ensuring timely delivery of your package.

Thank you for your patience and understanding as we work diligently to get your order to you as promptly as possible.

Customers have the flexibility to choose between two reliable couriers for their orders: USPS or UPS, along with selection of service from said courier.

This allows you to select the shipping method that best aligns with your preferences and requirements.

We are committed to providing you with a seamless shipping experience tailored to your needs.

We are proud to offer worldwide shipping on our Signature Unstyled wigs, extending our services from our home-base in Houston, TX to customers across the globe.

Currently, our Premium Styled wigs ship domestically in the U.S. only due to fragility and careful shipping practices to maintain the integrity of the design. Subscribe to our newsletter to find out when Styled wigs do global!

Customers should take note that international orders will be dispatched from our facility with the same processing time as domestic U.S. orders, but are subject to transit length of the courier and shipping service selected by the customer.

Upon fulfillment, customers receive an automatic email stating that their package is on the way. This will also include dedicated tracking number.

Tracking numbers and order statuses can additionally be found by logging into the customer account on our website.